Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to our online store. These Terms and Conditions govern your use of our website and the purchase of any products made available through our platform. By accessing, browsing, or placing an order on this website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, please refrain from using our services immediately.

Our platform acts as a retail intermediary, connecting customers with a network of specialist equestrian suppliers. While we manage the presentation, ordering, and customer service interface, the physical products you purchase are sourced directly from our trusted manufacturing and wholesale partners. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

2. Product Information and Accuracy

We strive to display our products as accurately as possible. This includes product descriptions, sizing charts, materials, and imagery. However, please note that the actual colors, textures, and finishes you see may vary depending on your screen settings, monitor calibration, and ambient lighting conditions. We cannot guarantee that your device’s display will perfectly reflect the exact appearance of the product.

All product specifications, including weight, dimensions, and capacity, are provided for general guidance and are subject to slight variations inherent to handcrafted or natural materials. We reserve the right to update, modify, or discontinue any product at any time without prior notice. Every effort is made to ensure that the information on this site is current and accurate; however, human error or supplier updates may occasionally result in discrepancies. In the event of a significant inaccuracy affecting your order, we will contact you directly to resolve the matter.

3. Ordering and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products under these Terms. Upon submitting your order, you will receive an automated acknowledgment email confirming receipt. This acknowledgment does not constitute acceptance of your order; it is merely a confirmation that we have received your request.

Acceptance of your order and the formation of a binding contract will only occur when we dispatch the products to you and send a dispatch confirmation email. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Such reasons may include, but are not limited to, product unavailability, suspected fraudulent activity, or pricing errors. If we are unable to fulfill your order, we will notify you promptly and provide you with options regarding the cancellation or modification of your purchase.

4. Third-Party Supplier Relationships

We operate as a sales channel and are not the original manufacturer of the products listed on our site. The items you purchase are sourced through a collaborative supply agreement with a primary equestrian goods provider. Consequently, all products are subject to the availability, production schedules, and quality control standards of that partner. While we maintain close communication with our supply chain, we do not directly control manufacturing or stock levels.

Any warranties, guarantees, or after-sales support provided with your product are offered in conjunction with our supplier’s policies. We act as your point of contact to facilitate any claims, but the ultimate responsibility for product integrity rests with the originating source. We are dedicated to ensuring a seamless experience and will mediate on your behalf to resolve any issues that may arise from the supplier-manufacturer relationship.

5. Pricing and Payment

All prices displayed on our website are listed in the currency indicated at checkout and are inclusive of all applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time without prior notice. However, once an order has been confirmed, the price at the time of confirmation will be honored.

We accept various secure payment methods as detailed during the checkout process. By providing your payment details, you confirm that you are authorized to use the chosen instrument. All transactions are processed through encrypted gateways to ensure your financial data remains secure. We do not store your full payment credentials on our servers. In the event of a failed payment or chargeback, we may suspend or cancel your order and reserves the right to recover any associated administrative fees.

6. Shipping, Delivery, and Title

We aim to dispatch all in-stock items within the timeframe specified at checkout. Delivery estimates are provided in good faith and are based on the shipping carriers’ standard service levels. Please note that these are estimates, not guaranteed dates. We are not liable for delays caused by external factors such as customs clearance, severe weather, postal strikes, or logistical congestion.

Ownership and title of the products pass to you upon dispatch from our supplier’s warehouse. This means that from the moment the carrier takes possession of your parcel, the risk of loss or damage during transit transfers to you. We strongly advise you to inspect your package upon arrival. If you notice any external damage to the packaging at the time of delivery, please sign for the item as “Damaged” or refuse the delivery and contact us immediately so we can assist with a carrier claim.

7. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, you may initiate a return within the period specified on our Returns Policy page. Products must be returned in their original condition: unused, unwashed, with all tags attached, and in the original packaging.

Because our products are sourced from a partner facility, all returns must be pre-authorized. Please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted. Once your return is received and inspected at our supplier’s facility, we will process your refund or exchange. Please note that original shipping charges are non-refundable, and you may be responsible for the cost of return postage unless the item is faulty or we made an error with your order. Refunds will be issued to your original payment method within a reasonable timeframe after approval.

8. Liability and Disclaimers

To the fullest extent permitted by law, our website and all products are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our site or the information, content, materials, or products included. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our site or the purchase of any products. This includes, without limitation, lost profits, loss of data, personal injury, or property damage arising from the use of equestrian equipment. Your sole remedy against us is to return the product and obtain a refund as outlined in Section 7. As we are a retailer and not the manufacturer, any product liability claims are ultimately the responsibility of the original supplier.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, digital downloads, and software, is the property of our site or our content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, display, transmit, or create derivative works of any content without our explicit written permission. You are granted a limited, non-exclusive license to access and make personal use of this site, but not to download (other than page caching) or modify it, or any portion of it, except with our prior consent.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is registered, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms, or your use of the site, shall first be attempted to be resolved through amicable negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration or competent courts in that jurisdiction. By using our site, you consent to the exclusive jurisdiction and venue of such courts and waive any objection to such jurisdiction based on inconvenient forum.

11. Modifications to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes. If we make any material changes that significantly affect your rights, we will endeavor to notify you via a prominent notice on the site or via email prior to the changes taking effect.

12. Miscellaneous

These Terms constitute the entire agreement between you and us regarding your use of our website and your purchases. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

By finalizing your order, you acknowledge that you have read, understood, and unconditionally accepted these Terms and Conditions in full.